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All Systems Operational

Updated a few seconds ago

This page provides detailed reports about incidents and planned maintenance. For automated uptime monitoring, please see: http://voicethread.com/status

Website




Operational

Mobile App




Operational

History (Last 30 days)

Database UpgradesPlanned Maintenance

Description

Planned outage for database upgrades to keep VoiceThread healthy!


Components

Website, Mobile App



Schedule

October 10, 2020 9:00AM - October 10, 2020 11:00AM UTC


October 10, 2020 9:00AM UTC
[Update] We are down for planned maintenance. Thank you for bearing with us! We'll get you back to VoiceThreading soon.

October 10, 2020 11:00AM UTC
[Update] We're back! Thank you for your patience!
File processing slowDegraded Performance

Incident Status

Degraded Performance


Components

Website, Mobile App




October 7, 2020 1:09PM UTC
[Investigating] File processing, which includes creating new slides and recording audio and video comments, is slow. We are investigating now.

October 7, 2020 1:49PM UTC
[Monitoring] Processing speeds are restored. We are still investigating the underlyhing cause.

October 7, 2020 2:11PM UTC
[Resolved] We experienced a load issue in our media ingestion platform and mitigated it by scaling up and monitoring closely. We’re continuing to diagnose the core issue.